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Return Policy

Webstore and Conference Returns

  • PDF and MP3 products are not returnable and are not eligible for refunds.
  • eLearning courses with proof of purchase may be returned within 90 days of purchase.
  • Physical products with proof of purchase may be returned in like-new condition within 90 days of purchase.
    • Items must contain all components. No cards or pages can be missing.
    • Books must not have been written in.
    • Flash Cards and Game Cards may be opened but must be securely bound with a rubber band or in reclosable plastic bags.
  • Returns of partial curriculum sets will be accepted.
    • If you would like to return items from a set, indicate on your return request that you are returning the set and then send back only the items you wish to return. 
    • Your refund will equal the individual retail price of the items minus the amount they were discounted in the set. 
  • Items sold under the Sale Menu, or as Clearance or Scratch and Dent are not returnable and are not eligible for refunds.
  • Shipping charges are not refundable. 
  • Return shipping is the responsibility of the customer.
  • In an exchange, shipping for the new item is the responsibility of the customer.
  • Credit for returned items will be refunded via the payment method used for purchase.
  • Returns at $5000 or more will be subject to a 25% restocking fee.

Request a Webstore Return

Families Ordering Through a Charter School

  • Please contact the school that placed your order to initiate a return or exchange.
  • PDF and MP3 products are not returnable and are not eligible for refunds.
  • eLearning courses with proof of purchase may be returned within 90 days of purchase.
  • Physical products with proof of purchase may be returned in like-new condition within 90 days of purchase
    • Items must contain all components. No cards or pages can be missing.
    • Books must not have been written in.
    • Flash Cards and Game Cards may be opened but must be securely bound with a rubber band or in reclosable plastic bags.

  • Returns of partial curriculum sets will be accepted.
    • If you would like to return items from a set, indicate on your return request that you are returning the set and then send back only the items you wish to return.
    • Your refund will equal the individual retail price of the items minus the amount they were discounted in the set.
  • Items sold under the Sale Menu, or as Clearance or Scratch and Dent are not returnable and are not eligible for refunds.
  • Shipping charges are not refundable.
  • Return shipping is the responsibility of the customer.
  • Credit for returned items will be refunded via the payment method used for purchase.

Damaged, Defective, or Missing Items

  • Please contact us to arrange an exchange or refund.

School Purchase Order Returns 

  • PDF and MP3 products are not returnable and are not eligible for refunds.
  • eLearning courses with proof of purchase may be returned within 6 months of purchase
  • Physical products may be returned with proof of purchase in unused condition within 6 months after shipment of your order. 
    • Flash Cards, Game Cards and Game Tiles must be unopened.
    • Books must not have been written in.
    • Returns valued at $5000 or more will be subject to a 25% restocking fee.
    • Items sold under the Sale Menu, or as Clearance or Scratch and Dent are not returnable and are not eligible for refunds.
    • Shipping charges are not refundable. 
    • Return shipping is the responsibility of the customer. 
    • Credit for returned items will be refunded via the payment method used for purchase.
    • Prior authorization is required before any return will be accepted. 
    • Please contact us with your Purchase Order Number and the items you are requesting to return.
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